Frequently asked questions

Last updated: 8 June 2026

Answers to the questions we hear most often. Still stuck? Contact our team and we will help.

Orders & delivery

›How long does my order take? Build times are shown on each product page. Custom systems are assembled to order and stress-tested before dispatch — typically 5–10 working days for desktops and 3–7 for laptops, plus 1–2 days for delivery.
›Where do you ship? We deliver to mainland UK, plus Northern Ireland, Scottish Highlands & Islands (longer lead times may apply). All prices are shown in GBP and include VAT.
›How much is delivery? Standard delivery is free on all systems. Tracked courier details are emailed once your order is dispatched.
›Can I track my order? Yes — use the Track Order page with your UB- reference, or sign in and open Your Orders for live status.

›What payment methods do you accept? All major credit and debit cards via our PCI-DSS compliant payment processor. We never store full card details.
›Is VAT included? Yes. All displayed prices include UK VAT at the current rate. A full VAT invoice is provided with every order.
›Do you price match? Contact our sales team with a like-for-like quote and we will do our best to be competitive.

›Can I customise a build? Yes — use the configurator to choose components, then our specialists review every order before parts are picked.
›Is the operating system included? Windows 11 is pre-installed and activated on all systems unless you select otherwise.
›Will my PC be tested before shipping? Every system undergoes burn-in and QA testing. Desktops receive a stress test; we verify thermals, stability, and that all components are recognised.

›What warranty do I get? Every UNIBAY system and product includes a 1-year (12-month) warranty covering parts and labour. See our Warranty page for full details.
›Can I return my order? Yes — see our Returns & Exchanges page. You have a 14-day cooling-off period for most items under UK law (custom-built systems excepted).
›My PC has developed a fault — what do I do? Contact techsupport@unibay.com. Many issues are resolved remotely; if not, we will arrange repair or replacement under warranty.